How to fix Google Home music problems. Can't listen to music on Google Home? Does it start ringing and suddenly freezes? Or it plays for a while then it freezes and stops playing the songs. In this article we will see how to fix problems with music on Google Home.
There are several reasons why your Google Home device may stop playing music or not start playing music, so a troubleshooting guide like the one we've created below is very helpful. Try all the steps below, from start to finish, until the problem is solved!
Restart Google Home. This should be your first step in fixing audio problems on Google Home.
You can unplug the device, wait 60 seconds, then plug it back in or use the Google Home app to remotely restart it. Follow the link above to learn how to restart Google Home from the app. Restarting eliminates minor errors that could create problems, and enables Google Home to look for firmware updates, one of which could be the solution to the audio problem.
Did the volume go down? It is quite easy to accidentally turn down the volume on Google Home, in this case it may seem like the music has suddenly stopped playing.
Talk to Google Home and tell it to turn up the volume by saying Ok Google, alzalo. “Or, on the Google Home device itself, slide your finger up in a circular, clockwise motion to increase the sound. If you are using Google Home Mini, tap on the right side. On Google Home Max, swipe right along the front of the speaker. For Google Home Hub, press the top volume button on the back.
Some users have reported that Google Home will crash if playing music at a very loud volume. Make sure you listen to the music at a reasonable volume.
Check how many songs are on the album. If there are few of them and you tell Google Home to play that album, it might seem like there is a problem when the album doesn't have enough songs to keep playing.
Connect the music service to Google Home if it doesn't play when you ask. Google Home doesn't know how to play Pandora or Spotify music unless you link these accounts to the device.
If the music service is already linked to your account, unlink and reconnect it. Pairing the two can solve problems with Google Home when playing Spotify or Pandora music.
Change the way you talk to Google Home if it doesn't respond when you ask it to listen to some music. There may be a temporary problem when you first ask, so try talking a little differently and see if that helps.
For example, instead of Hey Google, play , try a Hey Google more general, play music. If it works, try the way you spoke and see if it works this time. Whether you want to play Pandora, YouTube, Google Play Music, or Spotify on Google Home, be sure to use these words appropriately as well. Add the service at the end to specify that kind of music, like Ok Google, play alternative rock on Spotify.
Clear the cache on your music app. It is possible that the app itself is the cause of the Google Home not ringing. You can usually do this through the app settings.
For example, if you are playing Google Play Music from your phone on the Google Home, tap Clear cache in the settings to delete any temporary files it is storing on your device. In Spotify, select Delete cache in the settings.
If you can't find a cache option, try deleting the app and reinstalling it. This will erase any residual files that may have caused Google Home music problems.
Does the music service only support playback on one device at a time? In that case, the music will stop playing on Google Home if the same account starts playing music on a different Home device, phone, computer, TV, etc.
For example, Pandora music will stop playing on Google Home if you start streaming from your computer at the same time as streaming via Google Home. You can read more about it here. In fact, Spotify and Google Play Music even support playback on a single device. The only workaround here, if it's also an option with that service, is to upgrade your account to a plan that supports simultaneous playback on multiple devices.
Check that there is enough bandwidth available on the network to support music playback on Google Home.
If there are many other devices on your network streaming music, videos, games, etc., the bandwidth may not be enough for the music to play smoothly. If there are other computers, game consoles, phones, tablets, etc. Using the internet at the same time as Google Home has problems playing music, pause or turn off these other devices to see if that fixes the problem.
If you are experiencing a bandwidth problem but don't want to reduce the usage of your other devices, you can always call your carrier to upgrade your Internet plan to support more bandwidth.
Reset Google Home to remove all device shortcuts, app shortcuts, and other settings you've customized from the first Google Home setup. This is a surefire way to make sure the current software version is not responsible for the music playback problem.
You will need to set up Google Home again from the beginning after resetting its software.
Restart the router. Since it is used so often to manage the traffic of all your devices on the network, it can sometimes get bogged down. Restarting should eliminate any nodes that compromise Google Home's ability to communicate with the router or the Internet.
Reset the router to factory settings if restarting is not sufficient. Some Google Home users have found that resetting the software on their router / modem fixes any connectivity issues, according to them it is the cause of the music streaming issues on Google Home.
Restart and reset are different. Make sure you complete step 10 before proceeding with a full factory reset.
Contact the Google Home support team. This should be the last thing you should do if you can't get your Google Home to play music. Using the link above, you can request the Google support team to contact you by phone. There is also an instant chat and email option.